- Describing how we,
- facilitate the use of assistive devices, service animals and support persons,
- communicate with persons with disabilities,
- communicate disruptions in service for persons with disabilities,
- train our employees on accessibility, and
- how customers can provide feedback on issues relating to accessibility.
- Ensuring our policies, practices, and procedures are consistent with the core principles of independence, dignity, integration, and equality of opportunity as defined by the AODA.
- Training employees, volunteers, and others who provide goods and services to our customers on our AODA policies.
- Posting our AODA policy, as updated from time to time, on our website and our intranet.
- Providing an accessible feedback mechanism for our customers, including provisions for the response to feedback.
- Goods or services that are disrupted or unavailable;
- Reason for the disruption;
- Anticipated duration; and
- A description of alternative services or options.
- Posting written notices in conspicuous places including at the point of disruption, at the main entrance, and the nearest accessible entrance to the service disruption or on the Northwest website; or
- By any other method that may be reasonable under the circumstances.
- The employee moves to a different physical location in the organization;
- The employee's overall accommodation needs, or plans are reviewed; and/or
- Northwest reviews its general emergency response policies.
- Outdoor public eating areas
- Accessible off-street parking;
- Exterior paths of travel, including sidewalks, stairs, ramps, curbs and rest areas; and
- Interior service areas, including service counters, waiting areas and fixed queuing guides